Beacon guide · 5 steps

Check your school’s payment setup

Review the supported provider and its readiness for the school.

Before you begin

Use the authorised school administrator and payment-provider account.

Step by step

  1. Open the school’s available payment setup from its finance or payment settings.
  2. Read the supported provider and the requirements shown for your school.
  3. Complete the provider’s own connection or verification steps where offered.
  4. Return to the school settings and read the actual readiness status.
  5. Review the applicable payment workflow with the school before offering it to families.

Check the result

You know the displayed provider status and which payment options the school can offer.

A useful check

Options depend on the provider, school configuration and request type. A payment request and money received have separate statuses.

If the result is different, check the account and school first, then contact the team with the task and error wording.

Empathy Global guide

AI help with products & getting started

Clear answers. A useful next step.
AI guide

Hello. I’m the Empathy Global AI guide. I can explain our products, help you choose where to start, and point you to the right guide.

AI replies use our product guides. Read our Privacy page for how messages are handled.